Website Policy
Last updated: 15th January 2024
Welcome to Union Hearing Aid Centre. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website and use our services. Protecting your privacy is of utmost importance to us, and we strive to handle your personal information responsibly and in accordance with applicable privacy laws and regulations. By accessing or using our website, you consent to the terms of this Privacy Policy.
1. Information We Collect
1.1. Personal Information: When you visit our website or engage with our services, we may collect personal information such as your name, email address, phone number, and any other information you voluntarily provide to us.
1.2. Usage Information: We may collect certain non-personal information automatically when you visit our website, such as your IP address, browser type, operating system, referring URLs, and the pages you access on our website. We may also collect information about your activities on our website, such as the date and time of your visit, the links you click, and the searches you conduct.
2. Use of Information
2.1. Personal Information: We may use the personal information we collect to:
- Provide and improve our services
- Respond to your inquiries and requests
- Send you administrative or promotional communications
- Personalize and enhance your experience on our website
- Conduct research and analysis to improve our services
- Comply with applicable laws and regulations
2.2. Usage Information: We may use usage information for various purposes, including:
- Analyzing trends and statistics
- Administering and improving our website
- Enhancing the security of our website
- Customizing and personalizing your experience
- Monitoring and preventing fraud and unauthorized access
3. Disclosure of Information
3.1. Service Providers: We may share your personal information with third-party service providers who help us with various aspects of our business operations, such as website hosting, data analysis, marketing, and customer support. These service providers are authorized to use your personal information only as necessary to provide their services to us.
3.2. Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such disclosure is necessary to comply with a legal obligation, protect our rights, or enforce our website policies.
3.3. Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of the transaction. We will take reasonable steps to ensure the confidentiality of your personal information is maintained.
4. Data Security
We employ appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
5. Third-Party Links
Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing the privacy policies of those websites before providing any personal information.
6. Children’s Privacy
Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove the information promptly.
7. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website. Your continued use of our website after the effective date of the revised Privacy Policy
Office Policy
Welcome to Union Hearing Aid Centre, where your hearing health and privacy are our top priority. We understand the importance of safeguarding your personal information and are committed to maintaining the highest standards of privacy in accordance with the Personal Health Information Protection Act (PHIPA).
Our Commitment to Privacy:
At Union Hearing Aid Centre, we respect and value the trust you place in us when you share your personal information. Whether you visit our office for a consultation, hearing test, or any other service, rest assured that your privacy is of utmost importance to us.
PHIPA Compliance:
The Personal Health Information Protection Act (PHIPA) is a key component of our commitment to privacy. This legislation sets out the rules for the collection, use, disclosure, and protection of personal health information. Our practices align with PHIPA standards, ensuring that your personal information is handled with the utmost care and in compliance with the law.
Information We Collect:
When you visit Union Hearing Aid Centre, we may collect personal information necessary for providing hearing health services. This may include your name, contact details, health history, and other relevant information to ensure accurate and effective care.
How We Use Your Information:
The information collected is used solely for the purpose of providing you with the best possible hearing health services. This may include assessing your hearing, recommending appropriate hearing aids, and maintaining accurate records of your health history.
Protecting Your Information:
We have implemented comprehensive security measures to safeguard your personal information against unauthorized access, disclosure, or misuse. Our staff is trained to adhere to strict privacy protocols, ensuring that your information is handled with the utmost confidentiality.
Your Consent Matters:
Union Hearing Aid Centre will not use or disclose your personal information without your consent, except as required or permitted by law. Your consent is essential, and we will always explain the purpose of collecting information before seeking your approval.
Access and Correction:
You have the right to access and request corrections to your personal information in our records. If you have any concerns about the accuracy of your information, please contact our office, and we will promptly address your request in accordance with PHIPA guidelines.
Third-Party Supplier Disclaimer:
Despite Union Hearing Aid Centre’s best efforts to protect the security and privacy of your personal information, we occasionally work with third party suppliers to enhance and support our services. These suppliers may include but are not limited to software providers, data storage services, or other technology solutions. We would like to emphasize that Union Hearing Aid Center is not liable for the security of the databases used by outside providers. Union Hearing Aid Centre shall not be responsible for any unauthorized access, disclosure, or abuse of personal information that takes place outside of our control in the event of a compromise or breach on the part of a third-party supplier. Union Hearing Aid Centre remains committed to your privacy and will work diligently to address any concerns or issues arising from the actions of third-party suppliers, to the extent within our control and in accordance with applicable laws and regulations.
Contact Us:
If you have any questions or concerns about our privacy practices, please do not hesitate to contact our Privacy Officer at 416-348-8913. Your privacy is important to us, and we are here to ensure that your experience with Union Hearing Aid Centre is both exceptional and secure.
Thank you for choosing Union Hearing Aid Centre, where your hearing health and privacy are our top priority.