Returning Patient Information

Thank you for booking an appointment with Union Hearing Aid Centre!

We look forward to welcoming you back!

We are committed to everyone’s safety:

  • We are mindful of Covid-19 and taking all precautions.
  • Our clinicians are required to wear at minimum a medical grade mask and/or face shield / eye protection to treat patients in close contact. We realize we are in close contact with many of our patients during an appointment so we may also be wearing gowns / lab coats and gloves to provide and extra layer of protection for both you the client and the staff.
  • We have installed a plexi-glass barrier at the front desk.
  • Patient contact areas are cleaned after every appointment
  • Frequent cleaning of other contact areas (waiting areas, door handles, reception desk)

Your responsibilities as a client are as follows:

  • If you are experiencing any symptoms of respiratory illness, treatment must be postponed, and we will not be able to treat you on that given day and we will recommend you contact your family physician or the regional COVID assessment center for further guidance.
  • Forms: all services including pens and clipboards have been sanitized before and after each use.
  • Payment: we accept all forms of credit cards. At this time, cheque and cash payments are discouraged.
  • The cost of personal protective equipment has gone up exponentially. We have a limited supply of medical grade masks. We are encouraging clients to bring their own clean mask to their appointment to help conserve our supply so we can continue to provide inpatient care over the next few months. If you do not have a mask, we can provide you with one, but there is a cost of $2 per mask.
  • You are encouraged to wear your mask when you enter the clinic. There will be hand sanitizer and a sink available for you to use before entering the clinic.

With attending to careful precautions and maintaining proper physical spacing in the clinic we are confident we can provide a safe environment for you to receive your best hearing healthcare. If you have any questions or concerns, please do not hesitate to let us know.

Your friends at Union Hearing Aid Centre Ltd.